Shipping policy

This policy applies to orders placed in the United States. Its purpose is to clarify our shipping policy and procedures. Please read it carefully before placing an order in our store.

Shipping, Processing, and Order Times

Final order time: 5:00 PM (GMT+01:00)
Order processing time is 1 to 3 business days (Monday to Friday)
In general, deliveries take between 5 and 9 business days (Monday to Friday)
Shipping fee: Free shipping.

Order Cancellation

Your order will be fully refunded if it is canceled within 2 hours of purchase. Please send us an email to cancel your order. Once orders have been shipped, they can no longer be modified.

Order Tracking

A tracking number will be created once your order has been shipped. Please provide a valid email address to track your order. Click here to track your package.

Change of Address/Phone Number

If you would like to change the phone number or address provided with your order, contact us as soon as possible before shipment. Once the order has been sent, we can no longer change this information. In that case, you will need to request a reshipment and place a new order.

Order Tracking Issues

If you experience issues with your tracking number or the delivery of your package, please contact the carrier directly before contacting us. Tracking information may take 1 to 3 business days to appear. In rare cases, tracking information may not update, but you may still receive your order. Contact us to receive an estimated delivery time.

Shipping Area

We only ship within the United States.

Contact Information

Store name: Lorraine Jewelry
Email: support@lorrainejewelry.com

Opening hours:
Monday to Friday: 9:00 AM to 6:00 PM
Saturday and Sunday: 10:00 AM to 5:00 PM